YEARS OF EXPERIENCE
With over 40 years of experience in the leisure industry and on-trade sector, we understand how important it is to have all the right products and services in place, up to date and in perfect working order, to ensure your customers are happy, safe and want to return to your establishment.
SERVICE & DELIVERIES
At SX Leisure we stay ahead of the game by providing the very latest in high quality products, supported by our competent and skilled staff. We offer the most competitive call-out times and aim to provide machine changes within 10 days of a request and fix machine faults within just two hours. We pride ourselves on our outstanding record for punctual machine collections and we ensure that our customers are always updated with all aspects of their machine supply.
Now covering the whole of the South of England, and with new accounts now emerging elsewhere throughout the country, we believe the quality and service we provide to our customers is what sets us apart from the competition. Whether your need is for one, or all the fully installed and serviced machines or systems we carry, our promise to you is to provide a complete solutions-focused contract that suits both you and your business.
“SX LEISURE NOT ONLY GAVE US A GREAT LONG-TERM DEAL BUT ARE ALSO THERE WHEN WE NEED MECHANICAL
SUPPORT OR TECHNICAL
MARK GREEN – THE NEW INN, SW1
6 CORE VALUES
THAT SIT AT THE VERY
HEART OF OUR BUSINESS:
We may be a product-based business, but our success is directly attributed to the high levels of our service. This isn’t just a customer facing ethos, this is also the way we conduct ourselves when working with colleagues and partners. The willingness to help others should always be our first thought. Our mantra here at SX Leisure is to be ‘Best of Breed’ at all times, and we always take time to measure our performance, and always look at improve. We know that ‘To work with the best, we must be the best’.
Our ability to react quickly to our clients’ needs is not only something that our clients desire, but they also now expect it. Rapid response is also our ability to show initiative and to proactively seek solutions for everyday tasks. This includes the way we innovate and think around challenges, which in turn promotes efficiencies in our everyday working practices.
Our goal is to ensure that our clients make as much profit as possible, and our flexible rental agreements enable our clients to swap or upgrade products depending on their success. It is our robust analytical data that informs what products are making money and this in turn allows us to provide our clients with feedback on consumer behaviours in their venues.
At SX Leisure, we recognise the importance of family values. Our business is built on a solid infrastructure of talented people with a shared ethos to do right by others. In fact, 10% of our employees are family members who are thoroughly invested in making our company a success. We believe that being courteous and respectful promotes the the notion of togetherness, and it is this unity that underpins our closeness as a company.
Knowledge is power. Knowing our products is one thing but knowing our client’s market and understanding their needs, is absolutely crucial. At SX Leisure, our team consists of professionals that have spent years servicing the hospitality and entertainment industry. We never take our knowledge for granted, and we should continually listen to our clients and the wider market to inform our education.
Above all, a positive reputation is something that must be earned, not expected. We do this by being empathetic to our clients’ needs and delivering on our promise. If we do this with well, long-term relationships will grow and prosper. Building these relationships empowers trust and accountability, and if we are transparent and honest, our positive reputation is earned, and then grows.